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If you already have an account and have a product support question, please email support@commandgps.com


Contacts

Chris Schafer


Cassie Kreitler


Claude Haskins


Business Hours

  • M-F: 8am to 5pm CST

Frequently Asked Questions

General CommandGPS Questions:

A one year manufacturer's defect warranty applies to the CommandGPS device.
Yes. Monthly fees are charged for each device in your account, in addition to your Sprint data plan.

The CommandGPS device tracks every minute when the vehicle is on and every hour when the vehicle is off.

The CommandGPS antenna is located inside the device. It requires no additional parts or installation beyond plugging the device into the OBDII port under your dashboard for the plug-in device, or connecting 3 separate wires for the heavy-duty wired device.
Power for the device is supplied from your vehicle through the OBDII port, or wires, depending on if you have the plug-in or wired device.
When a device is unplugged or unwired, it is receiving no power so it is impossible for the unit to send an alert. However, you will stop seeing any tracking data for a device that has been unplugged or unwired. You can, however, receive an alert when a device is reconnected. This provides a good system for monitoring disconnected devices.
Yes. You are required to have a Sprint data plan for each device.
CommandGPS vehicle tracking is accurate to within 5 meters or 16 feet of the tracked vehicle.
The answer is somewhat up to you. The CommandGPS device is pretty discreet and sits under the dashboard, but it does have a small LED light. If you don’t tell your driver’s where the device is, they may still notice this light. Also, once you start to discuss tracking with your drivers, they are going to realize that something within the vehicle is providing the tracking. We typically advise companies to inform their drivers that if a device stops tracking, you will be aware due to the lack of tracking information.

CommandGPS is GPS tracking a vehicle, cell phone GPS tracks the phone. Where the cell phone goes, so goes the GPS tracking information, which doesn’t necessarily have any bearing over the location of your vehicle.

When CommandGPS is connected to your vehicle it receives a reliable source of power. Cell phones with GPS have a tremendous drain on the cell phone battery. If the battery is dead, the cell phone user simply turns off the phone or disables the GPS function, you will not receive any GPS data.

The algorithm used to determine an acceleration / deceleration alert is based on the change in velocity. An increase in velocity of greater than 8.5 mph/sec will trigger an acceleration alert. Likewise, a reduction in velocity greater than 6.5 mph/sec will trigger a braking alert.

CommandGPS Plug-In Device Specific Answers:

The CommandGPS vehicle tracking device is easy to install on all automobiles and light and medium duty trucks manufactured after 1996. The unit installs in the required OBDII port located under the dashboard and within two feet of the steering wheel.
Installing the CommandGPS plug-in device is easy! Simply plug the device into the OBDII port of the vehicle you would like to track and then start the ignition. For more details, download the installation instructions by clicking here.

CommandGPS Wired Device Specific Answers:

The CommandGPS wired device installation is not complicated. It involved splicing one wire to the constant power supply, attaching one wire to the vehicle’s chassis to ground the unit, and splicing one wire into the ignition wire. For more details, download the installation instructions by clicking here.
The device does not communicate directly with a driver’s mobile device to provide the vehicle mileage information that’s required directly from the engine for electronic driver logs.
No, the device wires to the ignition, power, and ground and the JBUS port is open and available for other use.